RETURN POLICY
Objective Quality Protection
We fully protect users’ legitimate rights and interests for all objective product quality problems such as factory defects and functional failures occurring in the normal use cycle of products, and provide standardized return and refund after-sales support.
Standard Product Verification
All returned products will be inspected and verified by a professional after-sales team from the aspects of appearance integrity, accessory completeness, functional performance and damage causes, so as to ensure the objectivity and accuracy of review results.
Fair Refund Settlement
After the return application is approved, the refund will be settled according to the user’s actual payment amount, and the funds will be returned through the original payment channel. The whole settlement process is standardized, fair and free of arbitrary charges.
Reasonable Service Boundary
In order to ensure the sustainable development of after-sales services, we do not support return services for subjective damage caused by personal misuse, private modification and overdue use, and the service boundary is clear and transparent.